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About the Program

Management theorists have developed and suggested a range of options for handling organizational conflict. In the ever-changing modern business environment, business managers start and expand their business operations by virtue of their successful negotiations and the long-term relationships they develop among two or more parties. These relationships can break down due to ineffective negotiating behavior and conflict management approaches. The need for negotiation is rooted in difference of opinions, perspectives, views and disagreement arising thereof. The emphasis in a working environment should be on developing behavioural competencies of managing conflict and doing successful negotiation.
This training program will facilitate a better understanding of conflict, detecting signs of conflict escalation, understanding the nature and causes, responding to such signs with appropriate action and finally using effective techniques to resolve and enhance conflict management skills with constructive negotiations.
Participants will have the opportunity to examine and understand the concepts, processes, strategies, and ethical issues related to negotiation and appropriate conduct in multicultural business contexts. Participants shall also understand and appreciate the role of conflict and its imperatives both positive and negative. This understanding would facilitate them to be a more effective negotiator across various business and other kinds of negotiations. The emphasis will be more on developing behavioural competencies of managing conflict and doing successful negotiation in the working environment.

Program Takeaways

  • -Enhance their ability and willingness to negotiate.
  • -Understand the process of negotiation with necessary conceptual background.
  • -Understand one’s own negotiating stance/ style and examine the appropriateness.
  • -Use a viable framework for negotiating effectively.
  • -Apply specific influencing skills to achieve the negotiation outcomes.
  • -Establish the best alternative to a negotiated agreement.(BATNA).
  • -Practice and integrate skills to arrive at a win –win outcome.
  • -How to transform their stance from conflict to collaboration.
  • -Sense the conflicts, understand its nature and respond in a functional manner.
  • -Enhance their ability and willingness to resolve conflicts by negotiating.


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Build a Competitive Edge By Understanding How to Employ Conflict Resolution During Negotiation

Benefit for Individuals

  • Recognize conflicts, their types, nature , causes and their escalation to address them more effectively (Anatomy of conflicts).
  • Enriching the attitude of concern for self and concern for others.
  • Enhance the assertiveness and cooperation skills required for negotiating towards a win/win outcome.
  • Practice and encourage effective conflict management techniques and resolution strategies to address confrontation in the workplace.
  • Developing healthy relationships through effective negotiation strategies.
  • Different sources of communication breakdown & sharpening persuasion skills.

Benefits for the Organisation

  • Prevents conflicts from escalating because issues are understood and resolved positively.
  • Expanding the ‘pie’ wide opening of new areas of interests.
  • Improves mutual trust and inculcate a culture of mutuality and collaboration
  • Helps the involved parties to craft a decision to their own needs.
  • Optimization of cost, reduction of wastage of time and legal battles.
  • Shortening of lead times / delivery schedules.
  • Enhancing customer delight.
Our Trainer
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Mr. Parth Sarathi, Senior Management Consultant & Trainer, CEO- Shrica Excellence Ensemble

Mr. Parth Sarathi superannuated from Bharat Heavy Electricals Ltd. a Maharatna PSU of Government of India in August 2010, as General Manager Human Resource Development Institute and Corporate Head (HRD). With his total experience of over 49 years, he had distinguished service of 31.5 years with BHEL, 7 years with HEC Ltd Ranchi. He holds a number of professional accreditations including professional member (Behavioural Process Facilitation/T- group Training) of ISABS, Certified administrator of thomas profile and related instruments, 16 PF administrator , MBTI trainer, OD Facilitator, Appreciative Inquiry Facilitator , Competency Assessor, Mentoring and Coaching etc.
Mr. Sarathi has been an Adviser (OD) with Tri-Star Products Pvt. Ltd, Adviser (Training) at Cenpeid – Tata Power Delhi Distribution Ltd, Dean with Avierre Education Hub, Sr. Adviser (HR) with Aga Khan Foundation and Adviser (OD) with Multitex Group. He has also represented India in a two month International seminar on training in Japan. A highly acclaimed trainer in the areas of behavioural science, HRD and HRM. He has been actively associated with a number of professional organizations as National Secretary and Dean (Programmes) of ISABS, President (Hon) of Initiatives and Interventions, Professional member of national HRD network and Indian Society for Training and Development. Shri Parth Sarathi was also a professional member of Indian Institution of Industrial Engineering and All India Management Association, Chairperson Board of Studies (Udai Pareek HR Labs) and Adjunct Faculty EMPI Business School. He has also been visiting faculty to over a dozen Management Institutes including Lal Bahadur Shastri National Academy of Administration Mussoorie , and Centre for Good Governance for many years, Participants of over 60 countries have attended his programmes, and has given his services in Bangladesh, Nepal, Libya, Qatar and Dubai . His contribution in the voluntary and education sectors have been highly lauded in addition to tremendous contribution to Industry. has published over 95 articles in professional journals and 9 books . A Willey Author, six of his contributions have been published in the Pfeiffer Annuals. He also edited ‘Annual Handbook of Human Resource Initiatives’ since 2003 – 2015 .He has authored the Course Material for OD and CHANGE for IGNOU and has contributed as guest author in a few other books.

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