- About Us
|What is CeSIBA?|
|Affiliated FIIB Faculty|
Open Business Process Innovation
The focus is on the services
|For More Information Contact us at:|
"Innovation is the combination of creativity and implementation, and therefore has to focus on both the production of novel and useful ideas that improve effectiveness as well as the methods used to put the creative ideas into practice. Innovation in services is important in part because it is one of the only effective way to fight commoditization"
The Centre for Service Innovation & Business Agility (CeSIBA) is an initiative of Fortune Institute of International Business (FIIB), established to ideate, design and nurture innovation in services, often with a view to improve business agility in public, private as well as social sectors.
The competitive challenges for service firms demand for a deeper understanding of various aspects of service innovation:
The Centre (CeSIBA) aims to increase the quality, efficiency and commercial success of innovation activities at leading Indian service providers and enhance the innovation capabilities of its business and academic partners. CeSIBA will iidentify service innovation challenges and opportunities, transform them into relevant research themes, and implement best practices and/or facilitate design of ‘next’ practices, in collaboration with its knowledge-intensive business services (KIBS) partners working as innovation enablers.
The Centre has six research themes, each interrelated:
The Centre will work across disciplines, functions and organisations using multiple analytical frameworks. It has as a focus the creation of value through the combination of value through the combination of best practices from business, design and technology.
To unlock innovation in the public, private and social sectors and create an enabling environment for improved and innovative service delivery.
The focus is on the services which customers/citizens are entitled to receive, and not the organisations which deliver them. The role of the CeSIBA is to act as an enabler, facilitator and champion for innovative ideas.
A solution-focussed effective, efficient and agile service sector through Innovation.
Core elements of the CeSIBA’s vision on service innovation are: